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  1. JBN Telephone
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  3. FAQ

FAQ

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  • Troubleshoot your Internet Issues
  • How do I set up Email on my device?
  • New Webmail Tour
  • Check Your Email Security Settings
  • Update Your Email Password
  • Our Response to the COVID-19 Virus
  • Free Public WiFi locations now available
  • What is a firewall? Do I need one?
  • What is malware, and how do I get rid of it?
  • Why is it important to do my updates?
  • Why should I use a surge protector or battery backup?
  • Why should I use antivirus software?
  • How many email addresses do I get with my high-speed Internet service?
  • Can I connect more than one computer to the Internet?
  • How can I keep my kids safe on the Internet?
  • Why can I load some Web pages but not others?
  • Why does my Wi-Fi work well at one end of my house, but not at the other?
  • Why doesn't JBN Telephone actively filter email?
  • I can connect to the internet, and browse, but I can't get my email!
  • Why does my email keep asking me for my username and password?
  • Which download speed is right for me?
  • Why am I having trouble accessing the Internet?
  • Why am I am having trouble getting online with my wireless device?
  • How do I "reboot" my device?
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