Our Response to the COVID-19 Virus

03/17/2020 2 p.m.

At JBN Telephone, our mission is to connect you to what is important through high-quality broadband, voice services, and the provision of superior internet experience. In the midst of the COVID-19 crisis, we are holding fast to our mission. We understand the importance of staying connected to voice and internet service for education, work, and personal health needs. We are not just service providers, we are your neighbors, and we desire to support our communities in this time of need.

We are taking the following action to ensure uninterrupted connectivity for everyone in our community that needs it:

• Health Safety: Beginning Wednesday, November 18th, JBN will limit access to its business office locations to employees only, as we try to help suppress the threat of COVID-19. 
• Public Wi-fi Internet: As a special service to further assist community members that may be impacted, we have set up WiFi hotspots at locations in our service area. Generally, any buildings owned by the company will have public access.
• Network Quality: Underpinning all of these efforts, is our commitment to provide our communities the highest quality service possible. Our network operations staff and technicians continually work to ensure top notch network performance and reliability. Please let us know if there are any service effecting matters and we will work to resolve them as quickly as possible.
• Discounted Life Line Services: We participate in the federal and State Lifeline services for voice and internet at JBN Telephone. Call us for eligibility and enrollment information.
• Unlimited Data: To best serve our customers, we continue to provide unlimited internet data that is never slowed by usage.

 Watch our Facebook, this web page, and building fronts for further notice.

We are very aware of the opportunity we have to serve our communities as your internet provider of choice. We will do everything we can to meet the needs of our communities when our communities need us the most.

Thank you for being a loyal JBN subscriber. We truly appreciate your loyalty.